《2025年学习指导用书英语第五册》

三、写作练习。
请根据上一题对话的内容为Lily写一篇简要的工作日志，简述Mr. Smith的投诉及解决方案。
要求：
1. 所写内容应与对话内容意思相符，涵盖其要点，词数100左右。
2. 用你自己的语言来表达，可以改写对话中的句子，但不可以照抄原句。

答案： Today, I dealt with a complaint from Mr. Smith. He reported that the camera lens of his phone had cracked and was not covered by the warranty, which made him unhappy. I apologized for the inconvenience and informed him that we had noticed similar issues and were working with the manufacturer to identify the problem. I offered him two solutions: a 30% discount on a new phone or a free repair. He chose the free repair. I arranged to collect his phone today to speed up the process and told him he would get it back in five days. I also assured him that we had implemented stricter quality controls. Mr. Smith was satisfied with the solution.