《2025年学习指导用书英语第五册》

一、听录音并选择正确答案。
Part A
1. What is the customer's problem?
A. She received the wrong product.
B. The product isn't working properly.
C. The delivery is late.
D. She can't use the software.
2. Where does the man need to go?
A. A delivery office.
B. An online platform.
C. A shop.
D. A service center.
3. What is the man asking about?
A. The refund process.
B. The return policy.
C. The product quality.
D. The exchange service.
4. What does the woman offer to do?
A. Replace the machine.
B. Refund the payment.
C. Schedule a repair time.
D. Send a technician immediately.
5. When will the engineer contact the customer?
A. By 2 p.m. today.
B. Tomorrow morning.
C. Next week.
D. Within an hour.
Part B
6. What is wrong with the headphones?
A. They have no sound.
B. The sound cuts out often.
C. The battery dies quickly.
D. The wires are broken.
7. Why did the customer return the dress?
A. It was the wrong color.
B. It was out of stock.
C. There was a stain on it.
D. The size was incorrect.

答案： 由于没有录音内容，无法确定答案。