《2025年学习指导用书英语第五册》

B
Chen Weiming, a friendly service representative, worked in a Shanghai tech store. He was known for providing excellent customer service.
One day, an American tourist came to the counter, looking clearly disappointed. Her new smartphone did not work properly. She didn't speak Chinese but was eagerly hoping Chen could offer timely help.
Chen greeted the worried customer with a warm smile. Seeing she didn't understand his Chinese greeting, he immediately switched to English: "Welcome! How can I help?"
She explained her phone's issue. Chen listened patiently. "Just a moment," he said. "We'll fix this for you." His reassuring (使人安心的) words comforted her.
While a technician checked her phone, Chen offered the customer a seat and some water. He showed her a useful translation app on a tablet to help them communicate.
Soon, the phone worked perfectly! Chen returned it with a free portable (便携的) charger. Through the translation app, he said, "Enjoy the rest of your trip. Let us know if you need anything else."
The customer felt happy. Chen's kindness and helpfulness shone through. Though their cultures differed, his care made her experience great. Chen truly delivered five-star service!
根据上述文章内容判断下列句子是否正确。正确的写 T，错误的写 F。
1. Chen Weiming's main job is to fix tablets.

答案： F
解析：文章提到Chen是“service representative”（服务代表），在科技店工作，技师（technician）负责修手机，他的主要工作不是修理平板，故答案为F。

2. The American tourist understood Chen's Chinese greeting very well.

答案： F
解析：文中明确说“Seeing she didn't understand his Chinese greeting”，即游客不理解中文问候，故答案为F。

3. Chen offered the tourist a cup of coffee while she waited for her phone.

答案： F
解析：文中提到“offered the customer a seat and some water”，是水不是咖啡，故答案为F。

4. Chen used a translation app to wish the tourist a good trip.

答案： T
解析：文中“Through the translation app, he said, 'Enjoy the rest of your trip...'”，符合题意，故答案为T。

5. The technician couldn't fix the tourist's smartphone.

答案： F
解析：文中“Soon, the phone worked perfectly!”说明手机修好了，故答案为F。

能力提升
一、将下列句子翻译成中文。
1. Michelle was excited when her beautiful silk robe from a Chinese online store finally arrived.

答案： 当米歇尔从中国网店购买的漂亮丝绸长袍终于到货时，她非常兴奋。
解析：“excited”翻译为“兴奋的”，“silk robe”翻译为“丝绸长袍”，“online store”翻译为“网店”，“finally arrived”翻译为“终于到货”。

2. She loved collecting items from different cultures and had been eagerly waiting for this purchase.

答案： 她喜欢收集来自不同文化的物品，并且一直热切地期待着这次购买。
解析：“loved collecting items”翻译为“喜欢收集物品”，“different cultures”翻译为“不同文化”，“eagerly waiting for”翻译为“热切地期待着”，“this purchase”翻译为“这次购买”。