《2025年学习指导用书英语第五册》

四、选择合适的内容补全短文，并将序号填在横线上。
A. analyse common issues
B. launch a staff training programme
C. customer satisfaction has declined by 15%
D. suggest two main improvements
E. many people are unhappy
Here is a report on recent customer feedback about our after-sales service. Our data shows that 1) _______ compared to the last quarter. We have found that 2) _______ because the company is too slow to reply to their messages and fix problems with their products. To fix this, I 3) _______. First, we should 4) _______ and create ready-made replies to answer faster. Second, we need to 5) _______ focusing on effective problem-solving skills and clearer customer communication. I believe these steps will make customers trust us more and make our service better.

答案： 1. C
2. E
3. D
4. A
5. B
解析：1. 数据显示与上一季度相比，顾客满意度下降了15%，C选项符合。
2. 因为公司回复消息和解决产品问题太慢，所以很多人不高兴，E选项合适。
3. 为了解决问题，“我”提出两个主要改进建议，D选项正确。
4. 首先应该分析常见问题，A选项符合。
5. 其次需要开展员工培训项目，B选项正确。

一、听录音并选择正确答案。
Listen to the first conversation and circle the correct answers to questions 1—3.
1. What is the woman's problem?
A. The laptop's battery is dead.
B. She lost the product guide.
C. The laptop can't connect to Wi-Fi.
D. The screen of the laptop is flashing.
2. What does the man suggest the woman do?
A. Contact the manufacturer.
B. Fix the screen herself.
C. Bring the laptop back with the receipt.
D. Wait 30 days for a refund.
3. When did the woman buy the laptop?
A. Last week.
B. Two days ago.
C. Yesterday.
D. Last month.

答案： 由于没有录音内容，无法确定答案。