《2025年学习指导用书英语第五册》

9. Our opinions on the marketing strategy differ.
A. agree
B. vary
C. support
D. copy
10. We often exchange ideas at the weekly meeting.
A. keep
B. share
C. forget
D. hide

答案： 9. B
解析：“differ”意为“不同”，与“vary”（变化，不同）意思相近。
10. B
解析：“exchange ideas”意为“交流想法”，与“share”（分享）意思相近。

二、用所给单词的适当形式完成句子。
1. Daily team ________ (exchange) help us stay updated on everyone's progress.
2. Even with delays, we ________ (eventual) fix every problem.
3. Our app offers ________ (translate) of different languages.
4. Please spell your name ________ (correct) so we can find your account.
5. She ________ (eager) explained the new discount to the customer.
6. The survey revealed common ________ (disappointment): long waits and unclear return policies.
7. The ________ (time) delivery arrived right before the holiday!
8. Their project timelines originally ________ (differ) slightly, but both teams met the main goal.
9. We train our team to treat everyone with patience and ________ (kind).
10. We are ________ (able) to process returns without a receipt.

答案： 1. exchanges
解析：“daily team exchanges”表示“日常团队交流”，用名词复数形式。
2. eventually
解析：修饰动词“fix”，用副词“eventually”（最终）。
3. translations
解析：“offer translations”表示“提供翻译”，用名词复数形式。
4. correctly
解析：修饰动词“spell”，用副词“correctly”（正确地）。
5. eagerly
解析：修饰动词“explained”，用副词“eagerly”（急切地）。
6. disappointments
解析：“common disappointments”表示“常见的失望之处”，用名词复数形式。
7. timely
解析：修饰名词“delivery”，用形容词“timely”（及时的）。
8. differed
解析：根据“originally”可知用一般过去时，“differed”（不同）。
9. kindness
解析：“with patience and kindness”表示“有耐心和善良”，用名词形式。
10. unable
解析：“be unable to”表示“不能”，符合句意。

三、选择合适的词组，并用其适当形式完成句子。
differ from check in with shine through time zone guide sb. through
1. After resolving a complaint, we always ________ the customer to make sure they're satisfied with the solution.
2. Good customer service means letting your smile ________ whether on the phone or in person.
3. The ways companies handle complaints ________ one another—some fix problems quickly, while others take longer.
4. Our agent will ________ you ________ the return process step by step.
5. The email response was delayed due to a ________ difference—our team apologises for the inconvenience.

答案： 1. check in with
解析：“check in with”表示“与……联系，核实”，符合解决投诉后确认满意度的语境。
2. shine through
解析：“shine through”表示“显露出来”，指微笑在交流中体现。
3. differ from
解析：“differ from”表示“与……不同”，描述公司处理投诉方式的差异。
4. guide through
解析：“guide sb. through”表示“指导某人完成”，符合代理指导退货流程的语境。
5. time zone
解析：“time zone difference”表示“时区差异”，解释邮件延迟的原因。