《2025年练习部分高中英语选择性必修第一册沪教版》

1 Write a formal letter of complaint about a product and/or a service that you're dissatisfied with in about 120 words. You may refer to the guide given below.
Content:
■ What are the problems with the product and/or service?
■ Have you already contacted the store by phone or in person to complain? If so, how did they respond?
■ What do you want the recipient of your letter to do?
Organization:
■ Paragraph 1: Explain briefly why you are complaining.
■ Paragraph 2: Describe the problems with the product and/or service.
■ Paragraph 3: Say why you are unhappy with the company's response to your complaints so far.
■ Paragraph 4: State clearly what you expect the company to do about it, and what you will do if they don't do this.
Check:
■ Have you included all the necessary information?
■ Have you used formal language?
■ Have you checked spelling, grammar and punctuation?

答案： Dear Sir/Madam,
I am writing to express my dissatisfaction with the laptop I purchased from your store on 15th March 2024 (Order No. 12345).
The laptop has encountered multiple issues since purchase. The battery drains within 30 minutes even after full charging, and the screen flickers intermittently, making it unusable for work.
I contacted your customer service on 20th March, but the representative was unhelpful and stated that no refund or replacement was possible. This response is unacceptable given the product's faulty condition.
I demand a full refund or a replacement with a new laptop within 14 days. If not resolved, I will escalate this to the Consumer Rights Authority.
Yours faithfully,
[Your Name]